Reservations are a contract between Akaroa TOP 10 Holiday Park and the person named on the reservation. It is not transferable to any other person. This means that the person named on the reservation must occupy the camping site or room for the duration of the contract and is responsible for all occupants and visitors of that camping site or room.

Seasons

HIGH – 16th December to after Waitangi Weekend, Easter & Labour Weekend. All roofed accommodation command a 2-4 person minimum tariff per night (depending on the room type) over the high season plus additional charges for extra persons. All sites command a minimum tariff of $70 per night plus additional charges for extra persons.

AUTUMN SHOULDER – after Waitangi Weekend to May 2nd (excluding Easter).

LOW – May 3rd to September 30th.

SPRING SHOULDER – October 1st to December 16th (excluding Labour Weekend).

Shoulder and Low season prices are based on 2 person occupancy plus additional charges for extra persons.

Cancellations

A cancellation fee applies to all bookings. Once checked in at the property there are no refunds!

STANDARD RATE reservations a 75% refund of the full booking amount will apply to cancellations 72 hours or more before the date of arrival. No refunds will apply to cancellations within 72 hours of the date of arrival (Excluding high Season).

BEST FLEXIBLE RATE reservations can be changed and cancelled up to 24 hours prior to arrival. Reservations cancelled within 24 hours of arrival will be refunded if we manage to resell the unit, less 5% cancellation fee.

HIGH SEASON (22nd Dec – 6th Feb) reservations: Cancellations must be made prior to 30th November to receive a 75% refund of the full booking amount. Any cancellations/re-bookings after this date will result in a loss of deposit. Any reductions in dates after the 30th November will incur a site minimum fee of $75.00/night for the High season. Units/Cabins cannot have the dates reduced.

3rd PARTY reservations: If you have booked through a third party please refer to their cancellation policy. Booking.com reservations are non-refundable.

WINTER PROMOTION RATE reservations: Applies to stays that are 3+ consecutive nights from the 1of May – 31 August 2024. For NEW bookings only. Payable at the time of booking. No refunds, alterations, transfers or cancellations. Can not be used in conjunction with any other discount or deal. The offer is subject to availability. Blackout Periods on Long Weekends & Public Holidays.

Minimum Stay

Minimum stay periods may apply to weekends, public holidays and high season.

All bookings for high season require a minimum of 5 nights for units and 3 nights for sites. If your stay is under the minimum required nights, we cannot guarantee a ‘specific’ site/unit, particularly over the high season. Should we have to move you, we will endeavor to contact you.

A minimum 2 night’s stay for roofed accommodation required for all weekends during Shoulder season.

LONG WEEKENDS : Easter: We require a 3 night minimum in all units and on sites. Labour weekend and Canterbury Anniversary: We require a 2 or 3 night minimum stay in all units and sites. All other public holidays: We require a 2 or 3 night minimum stay in all of our roofed accommodation.

Park Information and Rules

These are printed on the park map available at the office or can be viewed on our website. These must be complied with at all times or you may be asked to vacate the park.

Guests must be 18 years or older if not accompanied by parents/guardians to stay.

Gate Pin Code/Park Access 

An individual gate pin code will be issued on arrival which is required to enter and exit the Park. It is important that children do not use the code and that you do not disclose your code to others.

Groups

We reserve the right to charge a bond to all groups, refundable after departure if all rules are adhered to.

Reservations are a contract between Akaroa TOP 10 Holiday Park and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the roofed accommodation/site booked for the duration of the contract and is ultimately responsible for all occupants and visitors.

For group bookings this means one person is ultimately responsible/liable for group behaviour and damage. Amendments to confirmed group bookings may incur a $30.00 admin fee, per change.

Group Cancellations

Deposits will be refunded 90 days prior to arrival minus a $30 cancellation fee per unit/ site. 50% is refundable between 90-60 days prior to arrival, anything less than 60 days prior to arrival, no refund can be given. We also have a no refund policy once checked in. Group bookings are considered to be two units/sites booked together.

Conduct

Akaroa TOP 10 Holiday Park does not accept abuse in any form aimed at our staff members and/or patrons. If you are found to be abusing our staff members or patrons, we reserve the right to have you immediately removed from the premises without any reimbursement or accommodation costs. Akaroa TOP 10 Holiday Park accepts no responsibility for any additional accommodation charges incurred due to an eviction from our premises.

Reasonable behavior and dress at all times. Excessive drinking and loud parties are not acceptable. Liquor only to be consumed on your own site or in your own unit.

We are a family-based park and ask that you are thoughtful, to your fellow guests at all times. Complete quietness between the hours of 10:00 pm and before 7:00 am. The only exception is New Year’s Eve, which is 12:30 am.

As a guide if you can be heard more than a site away you are too noisy. No music or radios after 10:00 pm. Management reserves the right to cancel tenancy at any time of any person or group, who in the opinion of the management, behave in an objectionable manner or contravene the Holiday Park rules. There will be no refund of fees paid. Loud swearing or bad language will not be tolerated.

Akaroa TOP 10 Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.